A NICU nurse finishes a night shift at 4:30 in the morning. She has two job interviews lined up, a practice session she has been trying to schedule for a week, and no time during business hours to do any of it. Across town, a recruiter has forty open nursing positions, a stack of applications, and a hiring process that has not changed in twenty years. Both are trying. Neither can find the other.

That is the problem Dr. Iman Abuzeid set out to solve. She is a physician from a family of surgeons who watched her brothers describe operating rooms running short-staffed. Her co-founder, Roam Portlock, is an MIT-trained engineer from a family of nurses who applied to ten positions at a time and heard nothing back. When the two dug into why, they found a process frozen in place since 2003. The mindset, the tools, the technology, the workflows. Nothing had changed in over twenty years.

In this episode of Lead with AI, Dr. Tamara Nall speaks with Dr. Iman Abuzeid, MD, Co-Founder and CEO of Incredible Health, about the AI voice agents built to fix healthcare hiring. She covers Lynn and Gail, the 75% interview completion rate within 24 hours of applying, the bias problem baked into human hiring, and her prediction that by 2030, every healthcare worker in the country will have an agent working on their behalf.

The Playbook That Did Not Change  

One in two nurses in the United States now uses Incredible Health. That is 1.5 million healthcare professionals on a single platform, matched against 1,500 employers including Kaiser Permanente, Johns Hopkins, Tenet Health, and Trinity Health.

The scale took eight years to build partly because the problem ran deeper than technology. Recruiters posted jobs. Candidates applied. Hiring managers reviewed resumes in batches. Interviews happened during business hours, which ruled out most of the workforce that was actually on their feet during those hours. Healthcare is projected to be short a million workers by 2027, nurses alone. The system designed to prevent that has been running on the same playbook since 2003.

Lynn and Gail  

In December 2023, Incredible Health launched its first AI voice agent. She is named Lynn, after Marilyn Gaston, a physician researcher known for her work in sickle cell anemia.

Lynn conducts full interviews. She asks clinical and behavioral questions specific to the candidate's specialty. She also does something most human recruiters do poorly: she sells the employer. If a candidate is interviewing for a role at Emory Healthcare, Lynn knows what makes Emory worth choosing for a nurse in that specialty and explains it clearly. She is not a filter. She is a recruiter who shows up consistently and knows the material.

The second agent is Gail, named after Florence Nightingale. Gail is a career partner for healthcare workers, helping them prepare for interviews, build resumes, and think through their options before they talk to an employer. She is available any hour, any day. Both agents are trained on eight years of proprietary Incredible Health data across 1.5 million workers and 1,500 employers. They know the clinical vocabulary, the specialty-specific questions, and the licensing requirements for each role.

What Happened at 5 a.m.  

Michelle is a NICU nurse with two interviews lined up through Incredible Health. She booked a practice session with Gail at 5 a.m., right after her night shift ended.

That detail is the point.

Human recruiters are not awake at 5 a.m. HR departments are not available. Gail was there. Michelle got the session, received feedback, and then interviewed with Lynn on a schedule that worked for her.

She got the job.

Seventy-five percent of candidates complete their Lynn interview within 24 hours of applying. Half of all sessions happen outside standard business hours. For a workforce that runs on shifts, off-hours access is the only access that works. Healthcare workers give both agents over 90% positive ratings, and say they would recommend them to colleagues. The rating holds because the agents know the difference between a neonatal ICU nurse and a home health aide and ask accordingly.

Seven Jobs in One Conversation  

A candidate applies for one nursing role. Lynn identifies they are qualified for six others at the same health system. All seven get discussed in the same interview. The candidate decides which to pursue. A human recruiter managing hundreds of open positions could not reliably surface those options, let alone present them all in one sitting.

Abuzeid frames the other side plainly. Healthcare is a competitive talent market. Employers are not just evaluating candidates. They are competing for them. Internal recruiting teams rarely sell as well as they should. Lynn fills that gap with a consistent, informed pitch every time.

Compliance and Bias  

Lynn does not make hiring decisions. She surfaces candidates and collects information. The final call belongs to a person at the employer. In a licensed, regulated profession where malpractice records, certifications, and credentials all require verification, that distinction matters. Incredible Health has built those compliance checks directly into the platform.

On bias, Abuzeid's answer runs counter to the usual concern. Humans in hiring judges based on dialect, appearance, and manner of speaking. An AI agent does not. It evaluates against the same criteria every time. For an industry where bias has historically closed doors on qualified candidates, that consistency is not a limitation. It is the point.

The 2030 Prediction  

Abuzeid's prediction is specific. By 2030, every healthcare worker in the country will have an AI agent working on their behalf, the way executives and celebrities have human agents today. The agent follows the worker through every career decision until retirement. That level of support is not available to most people right now.

The employer side runs in parallel. Hiring, onboarding, retention, internal mobility. Each workflow gets an agent behind it, handling the volume no human team can keep up with at scale. Gail is already free on the Incredible Health mobile app. Employers can request a demo at incrediblehealth.com.

Quick Answers  

Q: Is Incredible Health only for nurses? No. Lynn and Gail cover nurses, nurse practitioners, physicians, and allied health professionals across the full range of healthcare hiring.

Q: Does AI replace the hiring decision? No. Lynn surfaces candidates and collects information. The final call stays with a human at the employer.

Q: What makes these agents different? Specialization. Eight years of proprietary data across 1.5 million workers and 1,500 employers. They know clinical terminology, specialty-specific questions, and licensing requirements. Generic hiring tools do not.

Q: How many people use the platform? One in two US nurses, approximately 1.5 million people, are active on Incredible Health, alongside 1,500 healthcare employers.

Q: Can I try it for free? Yes. Gail is available at no cost on the Incredible Health mobile app, downloadable from the App Store and Google Play.

The NICU nurse at 5 a.m. is what a working system looks like. Access when the person is ready. An interview that knows her specialty. A recruiter that makes the case for the job. Incredible Health has built that across 1.5 million nurses and 1,500 employers. The process it replaces had not changed since 2003.

The million-nurse shortage projected for 2027 is a fixed constraint. The tools available to address it are not. The question for the industry is how long it stays on the old playbook.

Listen to the full episode of Lead with AI featuring Dr. Iman Abuzeid, Co-Founder and CEO of Incredible Health. New episodes drop weekly on Apple Podcasts, Spotify, and all major platforms. Follow Dr. Tamara Nall on LinkedIn for weekly insights on AI, leadership, and innovation. Stay updated at leadwithaipodcast.com.

GUEST BIO  

Dr. Iman Abuzeid, MD is the Co-Founder and CEO of Incredible Health, the largest AI-powered healthcare hiring platform in the United States. A physician from a family of surgeons, she built the platform alongside MIT-trained co-founder Roam Portlock to fix a hiring process that had not changed in over twenty years. Today, Incredible Health serves 1.5 million US healthcare workers and 1,500 employers nationwide.

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